Call Management

Mayflower are authorised resellers of the Oak aioffice call management system.

For more than a decade Oak has been synonymous with excellence in Call Management, continuing to be the de facto choice for any company. Oak aioffice continues to be the market leading solution with a host of user friendly features. Oak aioffice allows for the automation of many tasks thus minimising the management overheads while maximizing effective usage of the system within the organisation.

User Benefits:

• Large and comprehensive range of reports available in both Summary and Itemised formats

• All reports can be previewed on screen with zoom and page search facilities allowing a quick review of the largest of reports

• Each extension can be named and placed into Departments/Groups. Groups can then become part of other Groups to create a Group Hierarchy. Reports can then be chosen which use the Group Hierarchy to present Summary or Itemised Call information

• Cost, Response & Traffic Reports include full analysis capabilities. (Visit www.oak.co.uk for more details)

• Account Reports allow for Call Cost Uplift and Professional Charges

Features:

User Friendly Web Interface

Features include unlimited user configuration, a comprehensive range of graphical reports, user definable filters and live presentation of call statistics.

Simple to Run Software

The full range of reporting tools are easy to set up and run with minimal training. Reports can include live data with a range of formats available for exceptional call notification alarms.

Report Customisation

A full range of selection and sort criteria available for each report, allowing the user to tailor their reports to corporate or individual needs.

Automatic Report Delivery

Once a report has been configured it can be set to run automatically at predefined intervals and delivered to each user by email.

Full Range of Report Formats

There are a comprehensive range of Cost, Response, Traffic and Account Code reports which can be viewed in either Summary, Itemised Calls, or Departmental/ Group formats.

Straightforward Reporting

Each report is clear, concise and easy to read. Reports have the option to include graphical representation