Call recording has become extremely popular in recent times. With companies continually striving to provide excellent customer service, call recording gives the ability to monitor staff for training and to protect staff and your company in matters of dispute.

Mayflower provides a range of products that satisfy the informal user up to high end products that satisfy FSA requirements

For informal use, the IP Office Voicemail Pro offers excellent call recording capability whilst "Contact Store" software provides simple call search and replay facilities.

To satisfy the high end where legal or FSA requirements must be adhered to Mayflower are authorised resellers of the Weston Digital AudioNet™ Digital Recording system.

AudioNet™ Record Modules can be configured with between four and one hundred and twenty eight channels. Both Analogue and ISDN can be accommodated within a single module. For larger systems, multiple record modules can be networked to record thousands of channels. For ease of integration AudioNet™ uses TCP/IP as its network communications protocol. Using AudioNet Personal Assistant™ multiple users can access the same Record Module (and recording) simultaneously from their Windows™ Workstations across the corporate LAN, WAN or a Dial-Up connection.

All AudioNet™ Record Modules regardless of size incorporate the following features as standard:

• Ease Of Use
• High Reliability
• Simultaneous Record and Playback
• Instant Replay
• CLI and Dialled Number Capture
• Channel Labels
• Pre-Trigger Audio Capture
• Real Time Monitoring
• Multi-User Access
• Hierarchical User Based Security Structure
• Full LAN Integration
• Detailed Audit Trail
• Report Suite
• Archive Options including DAT, Optical and DVD RAM
• Serial/Parallel Operation
• Archive Media Library
• Archive Overwrite Protection
• Conversation Indexing And Tagging
• Dial-Up Remote Replay
• Dial Out Alarms
• Activity Period Control
• Spoken Time And Date Prompt on Playback
• Time Synchronisation Options
• Full Remote Diagnostics
• Automatic Daylight Savings Adjustment
• The AudioNet™ Digital Recorder can be supplied in a variety of form factors according to customer requirement including Desktop, 19" Rack Mountable, Portable and Ruggedised configurations.