Frequently Asked Questions

How fast is it?

Mayflower connect™ can process thousands of telephone calls per hour, and is used by some of the worlds largest corporations, where the ability to churn out reports day in, day out, is paramount.

How many call records can Mayflower connect™ store?

For a medium-sized organisation, the software can comfortably store call records over a year old in its live database. Of course, at any time you can archive data out of the live database and into storage, to be imported and inspected many years later.

How many lines and extensions can Mayflower connect™ support?

Mayflower connect™ works just the same on a 10-extension system as it does on a 10,000-extension system! No upgrade is required if you install more extensions, so you needn't worry about expansion costs when you grow. This naturally applies to number of telephone lines too.

How quickly can I get information on calls that have just happened?

As soon as a call has finished, within seconds it will have been properly processed and safely stored by Mayflower connect™ in its database, allowing immediate access from the reports. Furthermore, any calls meeting user-defined criteria can be set to start an audible alarm, or their details sent by e-mail instantly.

I have several sites, each with their own telephone system. How can I access this information in one place?

Mayflower connect™ is built around a multi-site database - it wasn't an after-thought. So, whether you have a single PABX or hundreds, all your reports can focus on any of your sites - or all of them! Sites can be connected to the Mayflower connect™ server directly by serial cable, or over a TCP/IP network using the integrated NetPBX tool.

How safe is the Mayflower connect™ internal web server?

You can setup users to access only information from their own group, or allow full access to designated ‘super users'. The interface is first protected using basic authentication at the web browser, but backed up by a powerful IP-security restriction. Couple this with a firewall if you're still worried, and you can be sure that no-one will be able to see your valuable call information.

Can Mayflower connect™ tell me if I have enough lines?

Yes. The Trunks Busy report shows how busy your system gets throughout each day. Mayflower connect™ also advises how long it takes to answer calls, through its Incoming Call Analysis Report. These help in making decisions about cutting off redundant lines, or getting new ones installed to stop callers getting busy tone.