IP Office Overview
IP Office
Avaya IP Office can also help businesses to improve productivity in the work place. Its sophisticated applications such as integrated messaging, voice mail and auto attendant can help your staff to manage calls and messages more efficiently. Support for remote working is an integral part of the portfolio ensuring that home and mobile workers can work as effectively remotely as they could from an office location.
The full Avaya IP Office solution is easily managed through IP Office Manager, a Microsoft® Windows®-based PC software application, that connects to the Avaya IP Office system using the TCP/IP protocol.
Every Avaya IP Office platform protects your investments by supporting common software, telephones, and applications, and a range of device and user capacity. Expansion modules help you meet your changing or growing needs while retaining the cost-effectiveness of your original investment. The Avaya IP Office was among 15 pace-setting convergence products, services, and technologies that were selected as a "Product of the Year 2002" by Communications Convergence magazine. The editors wrote that the "winners have certain features in common: eye-opening innovation, solid engineering, good value-for-money (normally exceeding the expectations of their intended markets)."
In singling out Avaya, the editors wrote: "Avaya IP Office is truly an office-in-a-box, combining a 100-station voice system (supports DEFINITY® 6400 series phones), an eight-port router-hub for data networking, and a T1/PRI WAN interface. But the Office is not just about hardware. Avaya has bundled it with Compact Business Center, a 150-agent ACD, and Integrated Messaging, which synchronizes voice and fax with Microsoft Exchange. Avaya lets this software reside on the IP Office rather than requiring, as other vendors do, a separate NT-server to run business applications. There's also an integrated H.323 gateway, so when small businesses are ready to take advantage of VoIP, they can link up Avaya's IP phones. And Avaya's IP Office isn't just for small businesses — it works for larger organizations, too. Avaya IP Office's support of open-standard Q.SIG networking lets a branch office communicate with the main office PBX, regardless of whether it's an Avaya system or someone else's."
IP500
The next evolution in IP Office - The all new Avaya IP500
Avaya IP Office 500 has a modular, flexible design. Its four universal slots let you customize solutions with a range of interface cards.
IP Office 500 supports up to 272 users and up to four T1/E1 lines
(96/120 channels), 32 ISDN BRI channels and 144 analog trunk
lines. With up to 128 voice compression module (VCM) channels
available.
Existing IP Office users can take advantage of new benefits by easily and cost effectively migrating to IP Office 500. The Legacy Carrier Card lets you re-use most internal cards — all you need is the IP Office 500.
Business Benefits
Total voice and data communication solution for small and mid-sized businesses
Functions as a traditional phone system or an IP Telephony Server
Supports both single locations and multi-site networks
Terminals
Terminals are the natural focal point for the users of any telephone system. A communication platform may have very sophisticated functionality, but without user friendly telephone sets much of this is hidden and thus unused by the average user. All Avaya terminals are designed to ensure that features and functions are easily accessible to the user ensuring that, through ease of use, the full benefits of the system are delivered to the desktop.
Display terminals employ an intuitive interface at the desktop for the user ensuring that the complex array of features are simple to access. The result is a 'context sensitive' display that offers the user features appropriate to the terminal's status and that visually prompts and assists the user in programming or using the terminal. The result is reduced complexity for the user ensuring all features are easily accessible. This benefits the user and the company by facilitating the use of features that improve communication, increasing efficiency and saving costs.
5402
• High-end feature set with productivity local call log & speed dial directory.• Advanced user interface.
• Reduced installation and move costs – no paper labels.
• Adjustable Desk Stand - either desk or wall mountable.
• Fully Global ready (Icons used to indicate fixed button functionality).
• 2-line x 24-character display with 2 programmable call appearance/feature keys.
• An additional 12 programmable feature keys can be accessed via the FEATURE key (not suitable for call appearance features).
• Listen-only speaker.
• 10 Fixed Feature Keys: Conference, Transfer, Drop, Redial, Speaker, Message, Hold, Mute, Volume Up & Down, and Feature (to access 12 additional dial pad features).
• The 5402 is Hearing Aid Compatible, has a Message Waiting Indicator that flashes when ringing.
• Eight Personalized Ring Patterns.
• Connects to an IP Office DS (Digital Station) port.
• Can only be used on the IP Office or Small Office – these terminals will not function on any other Avaya communications equipment.
5410
• High-end feature set with local call log and speed dial directory.• Advanced user interface.
• Reduced installation and move costs – no paper labels.
• Investment protection with downloadable firmware.
• 12 Programmable call appearance/feature keys (arranged in 2 switchable display pages of 6 matching the 6 physical display buttons).
• Adjustable Desk Stand.
• Fully Global ready (Icons used to indicate fixed button functionality).
• 5 x 29 display.
• Full-duplex speaker phone.
• 14 fixed feature keys, four softkeys.
• Large message waiting indicator.
• Headset jack.
• Local language customization (choice of languages for local phone menu).
• Eight Personalized Ring Patterns.
• Either desk or wall mountable.
• Connects to an IP Office DS (Digital Station) port.
• Can only be used on the IP Office or Small Office – these terminals will not function on any other Avaya communications equipment.
5420
High-end feature set with productivity local call log and speed dial directory.• Advanced user interface.
• Reduced installation and move costs – no paper labels.
• Investment protection with downloadable firmware.
• Large screen 7 line x 29 character display.
• 24 Programmable call appearance/feature keys (arranged in 3 switchable display pages of 8 matching the 8 physical display buttons).
• Adjustable Desk Stand.
• Fully Global ready (Icons used to indicate fixed button functionality).
• Large message waiting indicator.
• Headset jack.
• 9 Fixed feature keys below the display.
• 7 Display navigation keys (4 soft, 3 fixed).
• Local language customization (choice of languages for local phone menu).
• Eight Personalized Ring Patterns.
• Either desk or wall mountable.
• Connects to an IP Office DS (Digital Station) port.
• Can only be used on the IP Office or Small Office – these terminals will not function on any other Avaya communications equipment
Phone Manager Lite
Phone Manager Lite allows all employees to access the features and facilities only previously available to those working in call centers, or those companies deploying expensive, proprietary feature phones on every desktop. Using an analog telephone, a digital terminal or an IP hardphone, along with a networked PC on your desk, Phone Manager allows employees to take total control of their phone calls from their PC.
Call History
Phone Manager's call history keeps a record of all your received, outgoing and missed calls. Double-clicking on any item calls that number back to return a missed call, or to redial a previously called or received number. It even alerts you when you've received a new voicemail and presents unread voicemails so they can be simply retrieved by a click of a button.
Desktop PC Telephony Controls
Phone Manager offers telephony buttons to activate standard functions such as Answer, Transfer, Hold, Account codes and Conference so you do not need to remember any specific feature codes. You can also elect to forward your calls and easily edit the forward destination using Phone Manager rather than cumbersome features codes.
Calls can be easily parked using "drag & drop" functionality. Four Call Park areas, which can be shared between users and operators, or within a department, further add to the ease with which the entire call handling process is streamlined with Phone Manager.
Personal Productivity & Collaboration
Phone Manager features a Busy Lamp Field and Direct Station Select. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired. The Direct Station Select allows you to dial regularly used internal and external numbers via a single-click. A single Direct Station Select icon allows you to dial their work, mobile/cell phone and home numbers. The Busy Lamp Field feature allows you to see at a glance, who's available to take a call, who's already on a call and who's placed their phone on Do Not Disturb. Calls can be easily parked using "drag & drop" functionality. Four Call Park areas, which can be shared between users and operators, or within a department, further add to the ease with which the entire call handling process is streamlined with Phone Manager.
Phone Manager Pro
Phone Manager Pro
Phone Manager Pro builds upon Phone Manager Lite by offering the following additional features:
• Integration with Contact Management packages (such as Outlook, GoldMine, ACT! and Maximizer) to facilitate screen popping of the contact details of an incoming caller, dialing from the contact record with a simple mouse click and simple creation of new contact records with auto-insertion of the telephone number whilst on a call.
• Voicemail box control with Voicemail Pro, in either Intuity or IP Office modes, which allows you to play, rewind, fast forward, save or delete your voice messages. It also allows Pro users to configure their Personal Distribution Lists (Intuity mode).