Case Studies

Please come back regularly to see more examples of how we have used technology to bring real business benefits to our customers.

Click here to download PDFCarnival UK

Carnival UK, one of the world's great cruise companies, realised that its contact centres were in need of a technology overhaul to keep up with growing customer demands. They needed to resolve issues of limited call distribution and difficulties in managing peaks in call demand, whilst also dealing with a high 'total cost of ownership' which was undermining the company's ability to deliver seamless, high quality service. The Mayflower solution met all of these needs.

Oxford, Swindon & Gloucester Co-operative Society

Mayflower helped the Oxford, Swindon & Gloucester Co-operative Society to create an efficient and agile communications infrastructure within the organisation and it's trading groups.



mediaBEAM

Mayflower won this bid by proposing the Avaya IP Office solution to meet mediaBEAM's communications requirements.

I Want One of Those

'I Want One of Those' make a lot of money selling stuff on the Internet. Once Mayflower had finshed, they were also able to sell loads of stuff over the phone as well. They also have the best on-hold greeting we have ever heard!



Acadamy Costumes

Acadamy Costumes provide costumes for film and stage. The company was spending a fortune making calls between their two sites which are just accross the road from each other. Mayflower set up a Voice over IP (VoIP) solution which allowed Academy Costumes to make inter-site calls free of charge.